Shipping & Returns

INDIVIDUALS

Please support your local needlework store. The best way to buy counted cross stitch, needlework, and stitchery is to shop at your local needlework store. They love stitching as much as you do, and they are there to help you. If you are unable to find an item locally feel free to contact us and we will try to help you.

BUSINESSES

EXISTING ACCOUNTS. If you have an existing Yarn Tree account, orders placed here will be shipped using the information and terms we have on your account.

NEW ACCOUNTS. If this is your first order with Yarn Tree, we will contact you by phone before the order ships (international accounts will be contacted by email).

DISCOUNTS:

Prices shown are suggested retail. Wholesale prices are available to businesses. Store fixtures and supplies are priced “net” (the price shown is your cost). Prices are subject to change without notice.

TO PLACE AN ORDER:

We will normally ship within 24 hours after we receive your order. Most orders received in the morning are shipped the same day. You can count on our speedy shipping even during the holiday season. Orders ship from Iowa.

Please feel free to use our toll-free order line (1-800-247-3952). When you call, please have your order written down before you call; this will speed up your order and reduce confusion. All we need to know is the item number and the quantity you desire to order. You can also FAX (FAX 800-291-0789 or 515-232-0789) or e-mail (info@yarntree.com) your order.

NEW ACCOUNTS:

We can ship most store orders open account (not COD unless you request it) if you provide us with your resale tax number, the name of your bank and account number, your name, the store phone number, and your home phone number. We will send a credit form with your first order for you to sign and return.

OPEN ACCOUNT TERMS:

Net 30 days from the date of the invoice. Your invoice is shipped with the order. Monthly statements will not be sent. 1 1/2% monthly service charge on accounts over 30 days. There are no minimum orders, but there is a $5.00 small order charge on orders under $25.00.Out of stock items totaling less than $20.00 are not backordered. Backorders over $20.00 will be shipped freight free (excluding FOB items). If you have items on backorder and you place an order, any backorder items that are in-stock will ship with your order (items not in-stock will remain on backorder). If you have items on backorder and you place an order, all out of stock items on the current order will be added to the existing backorder. Backorders over 60 days old will be cancelled.

Open Account Orders over $200 (or orders including $50 of books) and paid within 30 days receive free freight [Applies to regular catalog orders (excluding FOB items) shipped by regular ground service to continental USA locations].

PREPAID ORDER TERMS:

Prepaid orders

Your check must be mailed with your order to qualify for free freight and prepay discounts. There are no minimum orders, but there is a $5.00 small order charge on prepaid orders under $25.00. Prepaid orders over $200.00 or with a $50.00 order of books will receive free freight [Applies to regular catalog orders (excluding FOB items) shipped by regular ground service to continental USA locations].over $500.00 receive free freight and a 5% discount. [Applies to regular catalog orders (excluding FOB items) shipped by regular ground service to continental USA locations]. Include your estimate of actual shipping charges with your payment. A refund check for any overpayment will be sent with your order. Out of stock items are not backordered.

COD TERMS:

There are no minimum orders, but there is a $5.00 small order charge on COD orders under $25.00. COD orders over $200.00 (or orders including $50 of books) will receive free freight [Applies to regular catalog orders (excluding FOB items) shipped by regular ground service to continental USA locations]. COD collection charges will be included (currently $9.00 per box). Out of stock items are not backordered.

MASTERCARD AND VISA TERMS:

You may charge your store’s order to a MasterCard or Visa card. We need your card number, the expiration date, the name of the card holder, and the billing address of the card. There is a $5.00 small order charge for orders under $25.00; $2.00 for orders under $100.00. Please note that no free freight or dollar volume discounts apply to credit card orders. Out of stock items are not backordered. Credit card orders pay only $2.00 for shipping with a $50.00 book order [Applies to regular catalog orders (excluding FOB items) shipped by regular ground service to continental USA locations].

ORDERS OUTSIDE THE USA:

Orders outside of the U.S.A. must be prepaid or charged to MasterCard or Visa. To prepay, please use either a bank check payable in your local currency, a check payable in US dollars from a bank with a US branch office, or you may use an International Money Order written in US funds. Your local bank can help you with exchange rates. We would recommend using your MasterCard or Visa and faxing your order to us for fastest service.

CLAIMS AND RETURNS:

A pre-authorized return form is included with each order. Any claims for shortages or damaged merchandise must be made within 10 days. Please call our 800 number for any problems or questions.

CONDITIONS:

Yarn Tree strives to serve retail needlework stores. We require that you have a resale tax license and posted, regular hours that you are open to the public for business. Prices shown are retail. Prices and terms are subject to change without notice.

Buy Books. Get FREE Shipping!

Buy $50.00 of books and get free shipping on your entire order. Offer applies to regular catalog orders shipped open account and paid within 30 days. COD orders will receive free freight, but COD collection charges will be included ($9.00/box). Credit card orders pay only $2.00 for shipping with a $50.00 book order. Applies to regular catalog orders (excluding FOB items) shipped by regular ground service to continental USA locations..

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